All complaints will be dealt with in a fair, confidential and effective manner. Should you have a complaint we will acknowledge the fact within 5 working days and resolve the dispute
within 10 working days. During this process the customer will be kept informed of the situation and our progress.
Customer Services
For customer services and support please telephone the following number: + 44 (0)161 789 3058 this number is available from the following times:
Monday-Friday 10am - 5pm GMT (excluding UK Bank Holidays)
Saturday- 10am - 1pm GMT
All calls are based on BT business rates applicable at the time e.g. 7p per minute.